Need help with LoveUP?
For support related to LoveUP, send an email to: contact@onyxglobal.com.br
To speed up support, include in your message:
- your name;
- email used in the LoveUP account;
- platform used: iOS, Android, or Web;
- device model, if applicable;
- clear description of the issue;
- screenshots or screen recordings, if possible;
- approximate date when the issue happened.
Subscription matters
If the matter is related to a subscription, also indicate the channel used for purchase:
- Apple / App Store;
- Google Play;
- Web / Stripe;
- another authorized channel, if applicable.
Cancellations and refunds may depend on the rules of the purchase channel used.
Account or data deletion
To request deletion of account or personal data related to LoveUP, send an email to: contact@onyxglobal.com.br
Use the subject: LoveUP data deletion
For security, we may request additional information to confirm your identity before processing the request.
Useful links
Company information
LoveUP is a product of:
ONYX GLOBAL SERVICOS DE MARKETING E TECNOLOGIA LTDA CNPJ: 63.810.320/0001-27 São Paulo/SP - Brazil Email: contact@onyxglobal.com.br