ONYX GLOBAL SERVICOS DE MARKETING E TECNOLOGIA LTDA, enrolled under CNPJ No. 63.810.320/0001-27, headquartered in São Paulo/SP, Brazil, values the privacy and protection of personal data of visitors, clients, partners, and users who interact with its institutional website and contact channels.
This Privacy Policy explains, clearly and objectively, what data we may collect, how we may use it, with whom we may share it, and which rights are available to data subjects.
1. Who we are
Onyx Global is a Brazilian marketing and technology company focused on digital products, web experiences, mobile solutions, design, branding, technology consulting, and digital engagement projects.
For privacy, data protection, or data subject requests, contact us by email: contact@onyxglobal.com.br
2. Data we may collect
When browsing the Onyx Global institutional website or contacting us, we may collect information such as:
- name;
- email;
- phone number;
- company or organization, when provided;
- the content of messages sent through forms, email, or contact channels;
- basic technical browsing data, such as IP address, device type, browser, pages accessed, date, and access time;
- information collected through cookies, analytics, or similar technologies, when applicable.
We do not request sensitive data that is unnecessary for commercial or institutional contact through this institutional website.
3. How we use data
We may use collected data to:
- respond to messages, questions, requests, and commercial contacts;
- provide institutional support;
- improve the website's operation, security, and experience;
- understand website usage and improve our content;
- send communications related to Onyx Global when authorized or permitted by applicable law;
- comply with legal or regulatory obligations or requests from competent authorities;
- protect rights, prevent fraud, security incidents, or misuse of our channels.
4. Legal bases
We process personal data in accordance with the Brazilian General Data Protection Law (LGPD), and may rely on legal bases such as:
- performance of a contract or preliminary procedures related to requested services;
- compliance with a legal or regulatory obligation;
- Onyx Global's legitimate interest, respecting the rights and freedoms of the data subject;
- consent, when necessary;
- regular exercise of rights in judicial, administrative, or arbitration proceedings.
5. Data sharing
We may share personal data with service providers needed to operate our website, systems, and contact channels, such as:
- hosting providers;
- email services;
- analytics tools;
- security, infrastructure, and monitoring providers;
- support or communication platforms;
- consultants, accountants, lawyers, or professional partners, when necessary;
- public authorities, when required by law.
We do not sell personal data.
6. Cookies and similar technologies
The Onyx Global website may use cookies and similar technologies to improve navigation, analyze performance, understand interactions, and maintain environment security.
You may configure your browser to block or delete cookies. Some website features may be affected if certain cookies are disabled.
7. Data retention
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, protect rights, and maintain necessary business or technical records.
When data is no longer necessary, we may delete it, anonymize it, or keep it securely when there is a legal obligation or legitimate justification.
8. Security
We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, improper disclosure, or misuse.
Despite our efforts, no system is completely risk-free. We therefore recommend that users also follow good security practices when browsing and communicating online.
9. Data subject rights
Under the LGPD, you may request, when applicable:
- confirmation that data processing exists;
- access to personal data;
- correction of incomplete, inaccurate, or outdated data;
- anonymization, blocking, or deletion of unnecessary data or data processed in violation of the law;
- portability, when applicable;
- information about sharing;
- withdrawal of consent;
- objection to processing in certain situations;
- deletion of data processed based on consent, subject to legal obligations.
To exercise your rights, send a request to: contact@onyxglobal.com.br
We may request additional information to confirm your identity and protect your privacy.
10. Specific products
This Policy applies to Onyx Global's institutional website.
Specific digital products, such as LoveUP, may have their own privacy policies, terms of use, and operating rules according to their features, platforms, data processed, and available resources.
11. Changes to this Policy
We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
The most recent version will always be available on this page, with the update date indicated.
12. Contact
For questions, requests, or matters related to privacy and data protection, contact:
ONYX GLOBAL SERVICOS DE MARKETING E TECNOLOGIA LTDA CNPJ: 63.810.320/0001-27 São Paulo/SP - Brazil Email: contact@onyxglobal.com.br